LEGAL INFORMATION

Cancellation & refunds

Cancel your subscription

Open Manage billing on your account page, sign in to the billing portal with your checkout email, or email [email protected]. Cancellation takes effect at the end of the current billing period: until then your renders keep running on BlitzFrames, and you can undo the cancellation in the billing portal. There is no fixed fee, so a period without renders costs nothing. From the end of the period renders no longer run on BlitzFrames. You remain responsible for the usage up to then, which is billed on the regular invoice for that period.

Usage and failed attempts

Each render is billed once for its planned frames, and only when it completes. A render that fails or is cancelled, whatever the cause, is not billed, and retried chunks are not billed again. Valid claims for defective services, incorrect metering or other statutory rights remain unaffected.

Billing errors and refunds

Invoices are issued by RSites GmbH and paid through Stripe. For payment or subscription support, including refund requests, contact [email protected].

Contact us with your invoice number, affected render or attempt reference and a description of the issue. We review duplicate charges, incorrect usage and service complaints and correct or refund amounts where justified. Refunds are normally returned to the original payment method. Timing depends on the payment provider and your bank.

Digital service

BlitzFrames provides digital rendering services. No physical goods are shipped and physical returns do not apply. The service is offered to businesses only; statutory consumer withdrawal rights do not apply to these business contracts. Your applicable legal and payment dispute rights remain unaffected.

Contact

RSites GmbH, Am Herrnberg 5, 93158 Teublitz, Germany
[email protected] · Contact form